Breelabs Expert Business Consultancy for Aspiring Entrepreneurs

What Really Makes A Great IT Support Technician?

I started thinking about what it means to be a great IT technician. As one of my now roles, IT technician was thrust upon me, among other things, by choice. Primarily because I enjoy it, and so it got me thinking, why do I love it so much? Over the years I have worn the hat of support specialist, web...

articles

What Really Makes A Great IT Support Technician? What Really Makes A Great IT Support Technician?

Jon Brown

Apr 7, 2025

/blog/unleashing-the-power-of-cybersecurity/

podcast

Unleashing the Power of Cybersecurity Tools: Empowering People in the Digital Realm! Unleashing the Power of Cybersecurity Tools: Empowering People in the Digital Realm!

This is the part about security, I think that’s really tough is the intersection between the tools and the people. Because it’s more about training good habits. Our tools right now don’t enforce good habits. They encourage it very gently but people have to really see the light on this and really try to like, take it upon themself and...

Jon Brown

May 1, 2023

/blog/building-lasting-client-relationships/

articles

Building Lasting Client Relationships: The Heartbeat of Business Success Building Lasting Client Relationships: The Heartbeat of Business Success

As a new business owner and operator I had to be creative with looking for ways to add value to my client services offering. One of the things that has been so successful for me has been my ability to build long lasting relationships with clients over time. The ability to earn trust and establish relationships is a set of...

Jon Brown

Oct 23, 2023

/blog/the-entrepreneurial-mindset-think-link-a-business-owner/

articles

The Entrepreneurial Mindset: How to Think Like a Successful Business Owner The Entrepreneurial Mindset: How to Think Like a Successful Business Owner

A byproduct of any business is acquiring customers and making money. If you’re not making money, some may argue that what you have isn’t actually a business. It’s a hobby. However, in my personal experience, whenever I shifted it away from thinking about the customer and the customer experience, the harder it was for me to get clients. When your...

Jon Brown

Feb 5, 2023

Get the most talked about stories directly in your inbox

What Really Makes A Great IT Support Technician?

Recent stories

What Does It Really Mean to Be “Senior” in Your Job?

What Really Makes A Great IT Support Technician?

Lessons Learned: Scale without the burnout. Lessons learned from an IT Entrepreneur on how to build an ideal, converting, MSP in 2025

Reflecting on a Transformative Journey: From Entrepreneur to Cybersecurity Leader

Good Cybersecurity policies, procedures, guidelines take time. They're not rushed and aren't rubber stamped

Are you starting a consulting business in 2025? What you need to know.

Trending topics

What Does It Really Mean to Be “Senior” in Your Job?

What Really Makes A Great IT Support Technician? What Really Makes A Great IT Support Technician?

Unleashing the Power of Cybersecurity Tools: Empowering People in the Digital Realm! Unleashing the Power of Cybersecurity Tools: Empowering People in the Digital Realm!

Building Lasting Client Relationships: The Heartbeat of Business Success Building Lasting Client Relationships: The Heartbeat of Business Success

The Entrepreneurial Mindset: How to Think Like a Successful Business Owner The Entrepreneurial Mindset: How to Think Like a Successful Business Owner

Trending

Popular tags

Follow us

Get the most talked about stories directly in your inbox